Frequently Asked Questions
1. Is there a minimum age for making a booking?
You must be at least 25 years old to make a booking with us on our website, on the telephone. The person making the booking will become the lead passenger and must travel on the holiday.
2. When is my deposit balance due?
A confirmation deposit of 25% of the total amount must be paid within 3 days of the day of the booking.
3. When is my balance due and how can I pay?
The balance is due 6 weeks prior to arrival. You may pay by bank transfer or by Paypal, please note that all Paypal payments are subject to service charges of 3,4%.
4. Are towels and linen provided at the accommodation?
All bedroom and bathroom linen is provided. Bath towels are provided: one hand and one bath towel per person. You will need to take your own beach towels to use around the pool, unless otherwise stated within the property description.
5. Is maid service provided?
Maid service is not included in the accommodation but can be provided on request for a fee.
6. Will an iron and ironing board be provided?
all accommodation types will have iron and ironing boards.
7. Will I need to take travel adaptor plugs?
Yes – the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
8. Where will I collect the keys to my accommodation?
Details regarding your key collection will be sent to you 2 weeks prior to your arrival together with your accommodation guest information.
9. Can we occupy the accommodation before 4pm on the day of arrival?
You may occupy your accommodation before 16:00 local time if the the cleaners have finish to prepare for your arrival. Please alway check with our local manager if that is the case.
10. Can we vacate the accommodation later than the confirmed time of 11am?
This is not possible as the accommodation will need to be cleaned and prepared for the next guest.
11. I am traveling with young children, can you provide baby equipment?
We can provide cots, high chairs & babysitters, please ask for price list.